Terms & Conditions
Punctuality and Courtesy
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.
Please arrive 30 minutes prior to treatment. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.
Please note 48 hours’ notice is required for all cancellations, otherwise 50% of the total treatment price will be charged. Cancellations should be made by calling us on 01412488504. To rearrange an appointment, we ask that you can give us 48 hours’ notice so we are able to re-sell the reserved treatment time, this can also be done on the number above. Failure to show will result in full loss of treatment cost and appointment will not be rearranged.
Overnight stays are unable to be cancelled or amended once they have been booked and confirmed.
If you have a complaint during your spa experience, please bring it to the attention of the supervisor as soon as possible so that they can address the issue immediately. Any upheld complaints will not result in a cash refund, but may entitle the customer to an appropriate concession value payable by voucher.
Purchase of Retail Products
Beauty products must be paid for in full at time of purchase or ordering.
Gift Vouchers are non-refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the receptionist upon arrival at the spa. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.
We reserve the right to alter prices without prior notice.
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you, we may require doctors note for some medical conditions.
Please understand that we can cannot accommodate children under 12 unless supervised by an adult during your treatment.
Most credit and debit Cards are accepted, we do not accept cash payments. All prices include value added tax at a current rate.
Patch testing required for clients who have never had eyelash tinting.
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.